Imperial Auto Mall - Used car dealer in Brooklyn, NY

BMW M8

Good experience, excellent service, helped me throughout the entire process from buying the car to giving me the license plate. I would definitely buy my next car from them.

12 Dec 2024

Toyota rav42017

Very good customer service staff very polite

08 Jun 2024

BEST OF THE BEST

Imperial Team made it very smooth and easy. They completed the loan and dmv was done within one hour! Fastest Ive ever purchased a vehicle.

01 Nov 2023

Thanks imperial and Mr santana

Thank u for help me to buy the car for my cousin Mr santana was a pleasure work with u

07 Nov 2022

Thanks imperial and Mr santana

Thank u for help me to buy the car for my cousin Mr santana was a pleasure work with u

07 Nov 2022

Imperial Auto Mall Is The Best They Got Me My Car In 1 Day They Work With You And Make Sure You Leave Out Happy Im So Glad I Picked This Dealer Ship To Get My Car Thank You Imperial Auto Mall

28 Jan 2022

I would recommend anyone to buy from here, both sales ladies were great and they helped me get into my first car, thank you guys!

23 Mar 2021

Every Helpful

I had a excellent customer service experience with imperial auto mall. I had bufferflies about paying my first car. But with Julia and Emma by my side they make me very comfortable. THANK YOU GUYS so much for having my back

23 Dec 2020

Best customer service ever

This was the best perched I’ve made since buying a vehicle. Great service!! Super fast , wonderful team . I’m 100% happy with the service I got . Julia Was amazing thanks for all the help really appreciate the fantastic job .

23 Sep 2020

I am very pleased with the services they provided to me they were very good at the job

29 Jul 2020

Excellent Service

My family and I received exceptional service. I was very pleased with the staff and the car I purchased. I recommend anyone who is looking to purchase a used vehicle to check out Imperial auto mall.

19 Jul 2020

Julia Edwin sherry and simi all do a fantastic job to make sure your experience here is a great one shout out to them and the whole imperial fam

26 May 2019

Great place and I love my car!

I am from Massachusetts and found prices significantly better in New York. I found the exact car I wanted, a red Chrysler Pacifica, at Imperial Auto Mall in Brooklyn, NY. So, I got on the phone with Gabrielle and, despite, my friends and family objections with a long distance auto purchase, we proceeded to talk about how to coordinate it. I am not real experienced at buying cars, so I had to do my homework. I came down and met smiling Edwin and a super nice gentleman (sorry- is your name JT?) proudly detailing the car, beaming from ear to ear. They allowed me to take the car to a mechanic of my choice (The BP station right on Atlantic). He did a THOROUGH job and, while not having unrealistic expectations, said it was a good car for the price. By the end of our visits, and my vin checking verifications, Edwin was probably wishing he'd sold this comparative bomber to my ex-minivan to someone more worthy. I'm sure I left an impression on quick thinker Julie as she tried to explain logistics, and I thank her for her patience. We found that a weekday purchase was most appropriate and they held the car on-site for that time. I had asked upfront about additional fees and we navigated that a bit, but considering they held my car, 6 days in the end, with only a small deposit, I can't complain. No storage fees were mentioned and I do believe they wanted me leaving a happy customer. They even did more detail to work to it just before I picked it up and it's beautiful. Upon parting, Edwin, sporting a New York tie and some integrity, said if I was still happy with the purchase a few months from now, to write a review. I decided to write one now, before procrastination sets in, since it was a great experiences, a less common kind of car purchase, and I was able insure, register, and get it home with the same expectations you would have with a local purchase. They took care of me, making sure all paperwork was in order, and I have the car. I'm not unrealistic in my expectations and will be looking into their extended warranty. I would encourage anyone to consider shopping here and doing an out-of-state purchase. This car would be $2,000-$3,000 more closer to my home and out of my budget. A few lovely day trips and a few new friends later, I have a beautiful car. Thanks guys!

21 Nov 2018

I just getting a Chevy Tahoe good price and very nice people thanks...

14 Nov 2018

Excellent

Amazing customer service. Employees are considerate and will help customer through every step of the purchasing process and after. Highly recommended if anyone wants to purchase quality cars at affordable prices.

25 Oct 2018

Awesome Customer Service

The service provided today by Imperial Auto Mall was exceptional. They truly let you feel like a customer. You won’t leave as if the service you were given wasn’t of quality. We were greeted with the utmost respect. The employees here are extremely friendly,you will leave here feeling like you have met new friends or better yet family. Edwins service with us was phenomenal he went above and beyond to make us as the customers extremely satisfied. Julia services also was exceptional. They both have a great sense of humor which keeps a smile on customers faces. Not one point during this purchase I felt as if I was being cheated out of my money. One love .

14 Oct 2018

Great customer service

It was an excellent experience. The customer service was excellent. The price was unbeatable, they were very patient and helpful. Thank you Edwin and Julia you were awesome. The best dealer I dealt with so far!

14 Oct 2018

Great customer service

See Sales Manager Julia as she really takes her time to truly earn your business and not just force a car on you. Her sales rep Marc and Edwin was exceptional in showing us the vehicles Ray lined up for us and we made the deal same day!! Thanks Imperial Auto Mall for such an amazing experience.

03 Sep 2018

BEST CAR DEALERSIP

I HAD THE BEST CAR SHOPPING EXPERIENCE EVER HERE. GOOD, CREDIT, BAD CREDIT THEY WORK WITH YOU 100%. MARK AND JULIA IS THE BEST WORKERS , THEY ARE PATIENT,FRIENDLY THEY SET A COMFY ENVIRONMENT AND TELL YOU THE TRUTH ABOUT WHAT GOING TO WORK FOR YOU. THEY ARE NOT THE CAR DEALERS OUT THERE THAT WILL SAY ONE THING THEN AT PURCHASE THE DEAL CHANGES. VISIT IMPERIAL I PROMISE YOU , YOU WILL DRIVE HOME IN YOUR KNEW CAR. AND ON ANOTHER NOTE THE BOSS IS SO SWEET.

11 Jul 2018

VEHICLE PURCHASE

Excellent customer service. Before they released the vehicle to me, they installed new brake pads and rotors. Every little issue I drew their attention to was taken care of. Five stars all the way.

30 Jan 2018

This is a very good to buy any vehicle.

17 Jan 2018

excellent car dealer

This place is an amazing car dealership! Very nice employees and trust me you get treated the way everyone wants to be treated! This is my 3rd car that I'm buying from them and I was really happy that I came to them! Gabriel is really nice,polite, and does everything you ask! Recommended to go! :)

04 Jan 2018

Great service!

Great professional place to do business!! Gabriel was very knowledgable on the product and great person to help you find the vehicle that fits your needs!

13 Nov 2016